Wholesale Conditions and Sales Terms
By placing an order with Sinchies you agree to abide by these Conditions and Terms of Sale.
Orders
Email hello@sinchies.com to request an order form. Complete this form and email it back to us. From time-to-time Sinchies may offer discount coupons to retail customers. These coupons do not apply to wholesale orders unless specifically stated. Where a wholesale order is placed using a retail coupon, Sinchies reserves the right to issue an invoice for the discounted amount.
Minimum Orders
At Sinchies we understand that it is sometime difficult to store high volumes of stock so we keep our minimum minimum order dollar value low at $150.
Payment
Payment can be made via EFT, Direct Debit or PayPal. Orders will only be shipped once full payment has cleared.
Shipping and Delivery
Shipping is paid by the merchant (you) and all orders are sent out via Australia Post, TNT, Fastway courier or Sendle, whichever works out cheaper. For customers outside Australia, Sinchies cannot be held responsible for any delays or charges incurred by customs. Nor can we be made liable for orders lost in the mail. It is our legal obligation to report the value and quantity of goods correctly at the time of shipment. We offer insurance on international orders and strongly recommend you get this–a quote can be provided upon request.
Pricing
Wholesale prices are in Australian dollars and exclude freight costs. Sinchies requests that retailers keep to the recommended retail price range to avoid price battles. Short-term promotional discounts are allowed, as are end-of-season sales. Sinchies reserves the right to offer promotional discounts and clearance prices on our own retail website.
Claims
The buyer shall inspect the goods immediately upon receipt and shall notify Sinchies within 7 days of arrival if the goods do not comply with the packing list or invoice. If the buyer fails to do so, the buyer is deemed to have accepted the goods.
Faulty Goods
Like any other company we occasionally do get faults although we do our best with Quality Control but we can't help manufacturing errors. Faulty goods must be reported immediately. Please contact us to discuss a replacement (where possible) or a refund. If goods are damaged during shipping, please notify us immediately so we can take proper steps to replace the damaged items. If a customer of yours has a faulty product please request photos to confirm the problem. Please send these photos to us via email along with the customers full name, address and how many products have been purchased so we can send replacements. We don’t expect you to be out of pocket for postage for goods that are faulty, which is not your fault.
Return Policy
Unless the goods are faulty or damaged, Sinchies is not obliged to take returns on any wholesale orders delivered.
Selling venues
Sinchies is a registered trade-mark. When applying to open a wholesale account with Sinchies the buyer must disclose the physical location and web addresses of the selling venue(s). The buyer may not sell Sinchies goods at any other venue or market, other than what has been disclosed. You may not sell Sinchies goods on eBay unless this has been approved by us, or any similar website. Sinchies reserves the right to sell our goods on any online venue we see fit.
Packaging
Our spout pouch products are packaged in either reusable packaging (a 1 litre Sinchies pouch) or a trendy kraft box. Upon request you may have some items bundled instead of packaged (please note that this is not always available). With the environment in mind, Sinchies uses minimal, reusable or recyclable packaging.
Images
Sinchies will endeavor to provide product images for our retailers and will update our images here. The images are only for use in relation to selling Sinchies products. Sinchies has the copyrights to all images. We also have other wholesale resources available here.
