Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to process a return.

To be eligible for a return:

  • Product must be returned or exchanged within 30 days of receipt.
  • Product must be unused and returned in the original condition.
  • Product must have all packaging in place.
  • SALE items cannot be refunded - only exchanged or a store credit can be given for the sale value.
  • Gift cards are non-returnable and non-refundable.

REFUNDS

  • Items marked as "Sale" cannot be refunded.
  • Items purchased during a sale and/OR using a sale promo code are non refundable - exchange or store credit only.
  • Refunds will be processed within 7-10 business days of receiving goods.
  • Refunds will be made according to the method of payment at the time of purchase. Where the purchase was made by a debit or credit card the refund will be made to this card, provided the cardholder is present and in possession of the card otherwise an exchange will be offered. Please note a refund back onto a debit or credit card can take between 5 and 10 working days.
  • All are refunds are processed in AUD (Australian dollars).
EXCHANGES
  • If the item you are exchanging is of less or greater value, you will be required to pay the difference or we will refund you the difference.
STORE CREDIT
  • Store credits will be provided in the form of a Gift Card. Gift Cards can only be used online.
  • Gift Cards cannot be transferred to another person or account.
  • Gift Cards are only provided when previously purchased items have been returned and you have selected "Store Credit" as the refund method.
  • Any purchase amounts that exceed the value of the Gift Voucher will require an additional method of payment for the remaining balance due.
  • Unfortunately, we cannot accept returns on sale items or gift cards.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, contact us at hello@sinchies.com. Please note that returns will only be accepted at our warehouse:

Sinchies Warehouse, 27 Balonne Court, Upper Coomera, QLD 4209

It is the responsibility of the customer to cover the return shipping costs. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us.

PLEASE NOTE: Duty and tax incurred on a refund order is at the customers’ expense and cannot be refunded unless the item is deemed faulty by Sinchies.