Wholesale Terms and Conditions

By placing an order with Sinchies you agree to abide by these Conditions and Terms of Sale.

Orders

The easiest way is to place your order is online using our easy to use ordering system, alternatively you’re welcome to email (sendmesome@sinchies.com) or call Sinchies (0424351545) to place an order.

From time-to-time Sinchies may offer discount coupons to retail customers. These coupons do not apply to wholesale orders unless specifically stated (generally wholesale coupons will have a ‘ws’ prefix). Where a wholesale order is placed using a retail coupon, Sinchies reserves the right to issue an invoice for the discounted amount.

Minimum Orders

At Sinchies we understand that it is sometime difficult to store high volumes of stock so we keep our minimum minimum order dollar value low at $150. However, the more you order at once means you are able to divide your postage costs between more products so you can maintain higher profits.

Payment

Payment can be made via Direct Debit, PayPal, EFTPOS over the phone or via Credit card. Orders will only be shipped once payment has cleared.

Shipping and Delivery

Our shipping days are Mondays and Thursdays – so ensure your order is placed and paid for before one of these days to ensure it’s on the next shipping run.

Shipping is paid by the merchant (you) and all orders are sent out via Australia Post, TNT, Fastway courier or Sendle, whichever works out cheaper.

For customers outside Australia, Sinchies cannot be held responsible for any delays or charges incurred by customs. Nor can we be made liable for orders lost in the mail. It is our legal obligation to report the value and quantity of goods correctly at the time of shipment.We offer insurance on international orders and strongly recommend you get this–a quote can be provided upon request.

Pricing

Wholesale prices are in Australian dollars and exclude freight costs.

Sinchies requests that retailers keep to the recommended retail price range to avoid price battles. Short-term promotional discounts are allowed, as are end-of-season sales. Sinchies reserves the right to offer promotional discounts and clearance prices on our own retail website.

Claims

The buyer shall inspect the goods immediately upon receipt and shall notify Sinchies within 7 days of arrival if the goods do not comply with the packing list or invoice. If the buyer fails to do so, the buyer is deemed to have accepted the goods.

Faulty Goods

Like any other company we occasionally do get faults although we do our best with Quality Control but we can’t help manufacturing errors. Faulty goods must be reported immediately. Please contact us to discuss a replacement (where possible) or a refund. If goods are damaged during shipping, please notify us immediately so we can take proper steps to replace the damaged items.

If a customer of yours has a faulty product please request photos to confirm the problem. Please send these photos onto me along with the customers full name, address and how many products have been purchased so we can send replacements. We don’t expect you to be out of pocket for postage for goods that are faulty, which is not your fault.

Return Policy

Unless the goods are faulty or damaged, Sinchies is not obliged to take returns on any wholesale orders delivered.

Selling venues

Sinchies is a registered trade-mark.

When applying to open a wholesale account with Sinchies the buyer must disclose the physical location and web addresses of the selling venue(s). The buyer may not sell Sinchies goods at any other venue or market, other than what has been disclosed. You may not sell Sinchies goods on eBay unless this has been approved by us, or any similar website. Sinchies reserves the right to sell our goods on any online venue we see fit.

Sinchies Website Listing and Facebook Page

If your bricks and mortar store regularly orders Sinchies and has stock on hand, we will listed you as a stockist on the Sinchies website. It is your responsibility to please let us know once Sinchies have been received by you and you need adding to our website. Sinchies like to support other small business and offer free shout outs on Facebook. Please email sam@sinchies.com if you would like a shout out.

Our Sinchies fans like to know what markets you attend –please let us know what markets you will be at so we can schedule in some posts. Sinchies Facebook page (currently 41K fans since starting the page in August 2012.) We send out a monthly newsletter to about +30000 subscribers–if you would like us to include your business in this from offering a giveaway or providing some useful information please email Sam – sam@sinchies.com

Packaging

Our spout pouch products are packaged in either reusable packaging (a 1 litre Sinchies pouch) or a trendy Kraft box. Upon request you may have some items bundled instead of packaged (please note that this is not always available). Information sheets are provided and must be included with all orders that have bundled products instead of packaged.

With the environment in mind, Sinchies uses minimal, reusable or recyclable packaging. Our packaging is our 1-litre pouches and this can be used to fill the other pouches with. They are also great for storing all sorts of yoghurt, stock, broth, milks, custards, etc in and are our NUMBER 1 filling accessory!

Images

Sinchies will endeavor to provide product images for our retailers and will update our images here. The images are only for use in relation to selling Sinchies products. Sinchies has the copyrights to all images.

We also have other wholesale resources available here.

SEO

When saving image files to your computer ensure you use a “keyword” as a name –this will help Google find you when people are searching “reusable food pouch” –“reusable pouch” –“yoghurt pouch” –“yoghurt squeezy” –“baby food container” etc.

Communication

While not decreed by these terms we encourage our retailers to keep in contact during the selling period. It is our hope that we will develop strong ongoing relationships with our retailers so that together we may grow and prosper.[/vc_column_text][/vc_column][/vc_row]